Trading Standards warnings and advice 8 November





Shopkeeper, Karzan Hamid Khalid, has received a suspended sentence of 8 months for his dealings with illicit tobacco following an investigation by us. His company also received fines totalling £3,116 and he was ordered to pay costs of £5,000.

Councillor Richard Rout, Suffolk County Council’s cabinet member for Environment and Public Protection, said:

If you are unsure about your tobacco products being genuine, their sale price is usually a good indication as illicit tobacco is considerably cheaper.

If the packaging of a product looks unusual or it is being sold on social media, it is likely to be illicit. If you have information or suspect anyone of selling illegal tobacco products, you can anonymously report your suspicions to Trading Standards by calling 03454 040506.

You can read full details of this case on our website.




We've received reports of another HMRC scam doing the rounds this week. 

The scam starts with a call from a 'HMRC officer' who states that you have made an underpayment in tax. Often these calls have the caveat if you don't pay, you will be arrested.They then ask for payment to be made, in the form of iTunes vouchers or BitCoin

HMRC will NEVER ask for payment in this way. Residents should immediately hang up if they receive a call of a similar nature and report them via 03454 040506.




We've had reports of Suffolk residents receiving calls from companies claiming to be the 'local council' offering to install roofing insulation. This is a scam!

Never give out personal information to anyone who calls you unexpectedly. People aren't always who they say they are, always take time to stop, think and check. If you’ve been contacted, you can report instances to us via 03454 04 05 06.




Have you heard of the Fundraising Preference Service?

The FPS is a website based service which is operated by the Fundraising Regulator. It allows the public to end direct marketing communications from charities. This enables you to control the communications that you receive from charities. 

Visit their website to find out more




Children's shoes from Mamas & Papas have been recalled after fears the tassels/pom poms could become detached, presenting a choking hazard to young children. 

Why not check the recall list below, then tell two over a brew!




Product Recalls


Fraud and Scam Advice


Consumer Rights


Friends Against Scams


Become a Consumer Champion


If you need advice, or want to report a scam or rogue trader, call us via 03454040506.



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