Trading Standards news 5 March

Your latest bulletin from Suffolk Trading Standards

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We've had a report of some very concerning telephone calls and we'd like your help to make others aware.

A Suffolk resident received a call from "Electrical Safety" asking questions about their fuse box, and the wiring in their property. A second call was then received offering a "free electrical safety check", with the caller offering to visit the resident's property.

The resident declined the "offer" but had already given the caller some personal details.

Please make friends and family aware.

Ensure they know that when receiving a cold call that they should not reveal personal details and ultimately just HANG UP!

If you would like more advice on telephone scams click here




Nottingham Knockers have been reported calling at properties in the Leiston area.

These individuals knock at doors and claim to be ex-convicts attempting to mend their ways, before trying to sell the householder everyday household products at very high prices.

Trading Standards always advise residents to refrain from buying at the doorstep and not to buckle to pressure from salespeople offering supposedly one-off ‘buy it now’ low prices.

These Nottingham Knockers work in groups across the country but they are not involved in any officially recognised offender rehabilitation programme and many do not possess Pedlar’s Certificates, which are issued by police and are necessary for salespeople to be legally allowed to sell door-to-door.

If you are approached at the door, please refuse to buy and then report them to us via 03454 040506 or to Suffolk Police on 101.




It's World Book Day this week, and so we are providing reminders to make sure that you take some simple steps to ensure children are safe when dressing up in fancy dress costumes:

  • Only allow children access to toy axes, swords and other costume accessories under strict supervision.
  • Do not give children products that are intended for adult use only.
  • Look for the CE European Safety Mark when purchasing costumes and associated items. Use well established shops to ensure that the products come from reputable suppliers – avoid purchasing items which do not carry the mark.
  • Flowing items such as fake beards, or capes can become hazardous if they are likely to be worn near naked flames such as candles.
  • Ensure that you use only fire retardant costumes and masks for dressing up.
  • Remember that plastic capes and bin liners which are sometimes used as a costume can pose a fire risk.

If you come across a fancy dress item that you think is dangerous, please report it to Trading Standard by contacting Citizens Advice Consumer Service on 03454 040506.




Anyone know what is missing from this plug?

This was taken from a consignment of 100 hover boards that we have detained at the Port of Felixstowe. 

The hover boards themselves have no branding, no safety marks, have come with no safety documentation and the instructions for use are unintelligible. 

The plug fails safety checks, just on inspection.  It does not have a fuse, and there are no safety markings.

The consignment is being passed to the Trading Standards department local to the importer, so that they can investigate further.

If you are considering purchasing a balance scooter here are the key points you need to look out for that when looking for a compliant product:

  • The plug must be a three pin UK plug. It is not acceptable for the product to be supplied with a two pin plug and adaptor for use in UK sockets. If there is an adaptor, it must be fixed in such a way that it can be removed only by using a screw driver
  • The product should have information about the importer and/or manufacturer. This must include an address but may also include a website and full contact details in case of issues – just a mobile phone number is not good enough.
  • Instructions should be in good English, with advice about safe use, intended users (e.g. by age or weight).
  • Don’t charge your product either overnight or if you are going out.
  • Always buy from reputable sources and stores.
  • Always ensure that any replacement batteries or chargers are fully compatible with the item in line with manufacturer’s instructions.

If you have purchased an electrical device that you suspect may be unsafe, Trading Standards advice is to stop using it immediately, do not charge the product and report the matter to Trading Standards via 03454 040506.




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If you need advice, or want to report a scam or rogue trader,
call us via 03454 040506.









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