We are sure you have seen the news that Debenhams has gone into administration, and because of this we want to advise you on your rights.
Got a gift card? Use it quick!
When a retailer goes into administration, customers with vouchers are seen as creditors.
This means you will be among the business’ other creditors, who are all trying to claim back any money owed.
There's no obligation for the administrators or the buyer of a business to continue honouring them.
The Debenhams website says gift cards WILL continue to be honoured, but there are no guarantees as to how long this will last. Our advice therefore is that if you have a gift card, you should look to spend it as soon as possible.
A message on the Debenhams website also says that "all orders, returns, and refunds will be honoured". However, there is no confirmation from the administrators about whether refund rules will change in future - so if you do have an order you want to return, it may be best to do this sooner rather than later.
If you make a purchase from Debenhams now that it is in administration, we would advise that it would be worth using a debit card, or a credit card if the purchase costs over £100. This will give you extra protection if something goes wrong with the purchase. You may be able to make a claim through chargeback for debit cards or Section 75 for credit cards.