With Mother’s Day on the horizon, gifts and cards will be flying off the shelves as it’s anticipated that the UK will spend well over £1bn by this weekend.
There will be many happy mums across Suffolk receiving colourful displays of flowers, which are often the popular gift of choice. But are you aware of your rights if bouquets arrive broken and beaten up, chocolates have been chucked around or deliveries are delayed?
The Consumer Rights Act 2015 says that the retailer is responsible for the condition of flowers until they are delivered to you or the recipient. Therefore, if they turn up in bad shape, are broken or dying then the retailer has breached their contract and you are entitled to a full refund.
Unless you have selected a specific delivery date, then you cannot claim a refund for a late delivery as the retailer has up to 30 days to send them to you. However, if a couple of weeks have passed after an estimated delivery date, then you are entitled to ask for a refund.
You can also ask for a refund if the flowers do not match the description given by the retailer. Most sellers will say that colours and types of flower may vary, but if they give a specific description for a bouquet and you don’t receive that, you can ask for your money back. You may be offered a replacement, which you can accept, but you are still entitled to a full refund.
For further information on your rights, or to make a complaint against a retailer, contact the national Citizen’s Advice consumer helpline on 03454 04 05 06 or visit www.citizensadvice.org.uk