Trading Standards advice 22 November

 

 

 

 

At a time when we’re tempted by offers that seem too good to be true, do you know your consumer rights?

If a price does seem too good to be true, there could be a sinister reason why. Traders of counterfeit items or items that do not meet the necessary safety standards will use the excitement of Black Friday and Christmas to sell their goods. Other scammers may also take online payments from you, with no intention of sending the items to you.

When you buy something online you have a cooling off period, usually 14 days, which starts the day after you receive the order. This period allows you to return the goods because you have changed your mind.

Make a note of the dates you bought the item, when you received it and check the returns policy. If you return the item, do so within the cooling off period and get proof of postage.

Read more on our website
or call the Citizens Advice consumer helpline for advice on 03454 040506

 

 

 

WARNING TO ALDEBURGH RESIDENTS 

We've been alerted to Doorstep Traders in your area known as Nottingham Knockers.

The phrase Nottingham Knocker is used to describe individuals who travel around selling household goods under the pretence of belonging to a rehabilitation scheme. These traders will often sell common goods with high mark-up prices.

There is no such rehabilitation scheme, it is a SCAM! If you think you've been the victim of a doorstep trader, report it to us by calling 03454 040506. We also offer no cold calling stickers, to warn callers that you do not want to be visited. To obtain a sticker, please email us

 

 

 

Next week is National Consumer Week, as part of activities we will be sharing consumer advice about a range of subjects on our Twitter and Facebook pages. These will include information on buying from online marketplaces such as Facebook and eBay. 

If you would like to get involved, you can download resources from the Citizens Advice website

 

 

 

SlimFast has recalled vegan meal replacement powders because they contain milk!

The affected lot codes are; 8291 BBE October 2019, 8292 BBE October 2019, 8293 BBE October 2019 & 8294 BBE October 2019.

Have you checked the list of other recalled items on our website? Check the list, then the homes of those you love!

 

Product Recalls

 

Fraud and Scam Advice

 

Consumer Rights

 

Friends Against Scams

 

Become a Consumer Champion

 

If you need advice, or want to report a scam or rogue trader, call us via 03454040506.

 

 

 

 

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